Customer Success Manager & Implementation Lead
Stockholm | Full-time | B2B SaaS | International customers
Want to make an impact in a growing tech startup?
Spacemaze is looking for a proactive and hands-on Customer Success Manager & Implementation Lead to join our team in Stockholm.
This is an exciting opportunity for someone who enjoys working with customers, leading projects and taking ownership. You'll play an important role in helping our customers get started with Spacemaze, leading implementations and ensuring a great customer experience along the way.
As a growing startup, we move quickly, work closely together and aren't afraid to figure things out along the way. We're looking for someone who enjoys that kind of environment and wants to grow with us.
About Spacemaze
Spacemaze is a Swedish B2B SaaS startup helping commercial furniture dealers and their enterprise customers manage furniture inventory, assets and post-sales processes through one digital platform.
With a growing presence in the US market and a partnership with MillerKnoll, we're entering an exciting phase of growth.
About the role
You'll be the main point of contact for our customers, leading onboarding and implementation projects from start to finish.
Working closely with our founder and development team, you'll manage timelines, coordinate the different steps and ensure customers have a smooth experience getting started with Spacemaze.
You don't need to be a technical expert. Our developers will handle the technical side, while you focus on keeping projects on track, solving problems and making sure our customers feel supported throughout the process.
Your responsibilities will include:
- Leading customer onboarding and implementation projects, from setup to launch.
- Being the main point of contact for our US customers, building strong relationships and ensuring they feel supported throughout their journey with Spacemaze.
- Coordinating with our development team to ensure smooth implementations and resolve technical challenges.
- Managing project timelines, customer communication and follow-ups.
- Coordinating customer data imports and system setup together with our developers.
- Providing customer training as part of the onboarding process.
- Coordinating the onboarding of new dealers within our MillerKnoll network.
- Helping improve onboarding processes, training materials and ways of working as we grow.
It's a varied, hands-on role where you'll have the opportunity to take real ownership and make a difference.
Who are we looking for?
We believe you're someone who enjoys combining customer relationships with project management and problem-solving. You might currently work in Customer Success, onboarding, implementation or a similar role and feel ready to take the next step.
You're organized, proactive and comfortable taking the lead, coordinating different stakeholders and keeping projects moving forward.
You also understand what it means to work in a startup. You're adaptable, happy to roll up your sleeves and comfortable building structure as you go. You enjoy finding solutions, taking initiative and helping shape how things are done as the company grows.
We'd love for you to have:
- Experience in Customer Success, implementation, onboarding or project management, preferably within B2B SaaS.
- Experience managing customer-facing projects, with the ability to coordinate different stakeholders and keep projects moving forward.
- Experience working in a startup or a similar fast-moving, entrepreneurial environment.
- A good understanding of software platforms and confidence working with Excel, data and digital tools.
- Strong organizational skills and the ability to manage multiple projects and priorities.
- Excellent Swedish and English communication skills, both written and spoken.
- A proactive, solution-oriented mindset and the confidence to take initiative.
Experience working with US customers or managing software rollouts is a plus.
Why join Spacemaze?
At Spacemaze, you'll join a small, ambitious team where your ideas and contributions truly matter.
You'll work closely with the founder, take ownership of meaningful projects and help shape how we work with customers as the company grows.
You'll also gain valuable international experience, working primarily with US customers, and have the opportunity to grow into a broader leadership role within Customer Success & Implementation over time.
Practical information
The position is full-time and based in Stockholm. As many of our customers are in the US, some flexibility to accommodate US working hours is required, along with occasional travel.
Interested?
If you're excited about working with customers, leading projects and being part of a growing international startup, we'd love to hear from you!
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Lönevillkor
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Publiceringsdatum
2026-10-19
